State Farm® Insurance Agent Richard Cossio

"Excellent rates, very professional, Gaby gave great service and came up with great ideas on how to structure a few cars."

"Richard and his staff have been amazing to work with and they have been on top of their communication and providing excellent customer service. I have brought all my relationships from condos, homeowner, autos, and even recreational vehicles to Richard and his agency. Thank you Richard for providing this excellent service and looking forward to working with you to years to come."

"**Exceptional Service and Expertise!** I cannot say enough about the outstanding service I received from Richard Cossio State Farm Insurance Agent- office. From day one, they have demonstrated an unparalleled commitment to ensuring I not only have the right coverage but also at the best possible rates. Mr. Richard Cossio goes above and beyond, tirelessly searching for ways to lower my insurance costs without sacrificing the quality of coverage needed to protect my interests. His proactive approach and willingness to personally handle matters ensure that every detail is meticulously taken care of. Communication is key in the insurance world, and Richard excels in this area. He patiently and thoroughly explain all coverages, making sure I fully understand my policy and feel confident in my decisions. If you're looking for an insurance agent who truly cares about your financial security and peace of mind, look no further than Richard Cossio State Farm Insurance Agent Office. Their professionalism, dedication, and expertise set a standard that is second to none. I wholeheartedly recommend them to anyone seeking top-notch insurance services."

"If you are in South Florida, there’s no one else you should be getting personal insurance from! Richard and his team were professional and helpful, giving many different coverage options at different price points. 5 stars. Thanks again Richard!!"

"Use any other State Farm agent. The 2 ladies that handle most of the requests are 2 of the worst agents I’ve ever dealt with. They tell you they will call you back in a half hour, never do. They tell you their network connection goes down when it’s windy and raining only to find out they are working with another customer when you call back 90mins later. They pay no attention to details, don’t read emails. I could keep going but in the end, I would recommend you contact another agent. I’m not sure how State Farm lets them remain as a company agent."

"Excellent service and helpful communication to get things right! Thank you so much for all your help!"

"They are very professional."

"This is a great team, and we had a great experience working with Richard. He was so helpful and detail oriented when my husband and I were searching for insurance. He took the time to explain things and answer all our questions, and made himself available during the process. When we needed a renters policy, he helped guide us."

"Great customer service. Staff is very knowledgeable, professional, and helpful, and are always there when I have any questions at any time. Incredible response time, very detailed, and helped me find the best rates possible for my Life insurance."

"I gave them a call for renter’s insurance and the agent did not ask any questions at all to personalize the quote (e.g., personal liability needed, desired deductible, etc.), even though I specifically asked if she needed any information to create the quote. I went with another State Farm location that took the time to ask these questions and provide a proper quote."

"Richard and his stuff the best of the best. Helpful and friendly"

"I tried to get in touch with them via phone, repeatedly picked up and then hung up without a word. Very unprofessional, and completely useless."

"My insurance went up around $100 in the middle of my 6-month term without notice. They charged my CC without authorization. When I called to inquire about this new charge I was told it was because I changed my address (to a new home down the street). The girl on the phone was rude, unapologetic and was even encouraging me to cancel my plan since I assume that would be the easiest for her job. I'm still waiting to hear how these new rates were determined. Horrible service. I will try to change insurance plans or at the very least, a different State Farm office."

"I transferred my auto policy to this office and am so pleased with the customer service I received. The transition was quick and informative. Also, I signed up for two life policies with the help of Richard. Thank you for the guidance and for being so informative."

"Absolute horror of an insurance office. Moved to FL in April and went with this group based off of a recommendation from my previous insurance agent in Texas which I had never had any problems with. Got the policy transferred fine even though it took two hours over the phone. Come July, I get a letter stating my license is going to be suspended due to no insurance. I check my state farm account and the policy is gone. I received no notice of cancellations or failure to pay via email or mail despite getting my original documents through the mail, which was odd. I was driving without insurance for almost a month due to a failure to be notified! So I call the agent (Marianna) and she said that she would look into it and see if we can get it reinstated and give me a call back. Didn't hear anything for two weeks. I call corporate and turns out all they had to do was take a payment to reinstate my old policy rate which the office failed to do or perhaps purposefully. Now my new rate is $100 dollars more than the previous rate due to the fact that they failed to reinstate my policy whether they knew how or not. More so, I ended up getting a new, more expensive policy and was told they would update the my policy info in the FLHSMV system so my license would not get suspended. Today, I get an email from their office saying they received notification that my license was suspended and proceeded to cancel my insurance without proper notice again. Complete incompetence and you should avoid at all cost."

"Never receive the refund that was suppose to be sent to me. Underwriting department sent to wrong address. I call and when they say they will call back it takes too long or they never do. Also, as of today September 6 ,2022 I still have NOT received my check in the mail."

"Richard and rest of the staff is very knowledgeable and very helpful. They always response very promptly. I had Refered many of my friends to them"

"Responsive , explains everything in details and helpful to get the best rate. We have 3 cars and a condo to insure here in FL. I switched from another agency in Miami, because the other agent , Lexi Goza, never answers her phone, they do not call back even I left a message with the answering service. I AM VERY HAPPY that I FOUND RICHARD through out Philadelphia State Farm agent."

"I purchased an auto policy from them Nov 2021 and they have not issued a refund check since then. It is Jan 2022. I called the Statefarm main office multiple times and the agency said they will do issue the check but nothing happened."

"I needed a new policy for my sailboat, as my prior carrier GEICO stopped writing with agents in Florida. I called this office to inquire about a new policy with State Farm, and worked with Sarah K. Lux. She was very personable, professional and responsive, and secured me a better policy than I had with GEICO and for a lower premium! Check plus plus plus."