State Farm® Insurance Agent Richard Cossio

"My insurance went up around $100 in the middle of my 6-month term without notice. They charged my CC without authorization. When I called to inquire about this new charge I was told it was because I changed my address (to a new home down the street). The girl on the phone was rude, unapologetic and was even encouraging me to cancel my plan since I assume that would be the easiest for her job. I'm still waiting to hear how these new rates were determined. Horrible service. I will try to change insurance plans or at the very least, a different State Farm office."

"I called the office to inquire about life insurance and I was extremely happy with the explanation Richard provided. He was so knowledgeable about life insurance and the difference between a permanent and temporary life insurance that I will be contacting him back again to make a purchase."

"Absolute horror of an insurance office. Moved to FL in April and went with this group based off of a recommendation from my previous insurance agent in Texas which I had never had any problems with. Got the policy transferred fine even though it took two hours over the phone. Come July, I get a letter stating my license is going to be suspended due to no insurance. I check my state farm account and the policy is gone. I received no notice of cancellations or failure to pay via email or mail despite getting my original documents through the mail, which was odd. I was driving without insurance for almost a month due to a failure to be notified! So I call the agent (Marianna) and she said that she would look into it and see if we can get it reinstated and give me a call back. Didn't hear anything for two weeks. I call corporate and turns out all they had to do was take a payment to reinstate my old policy rate which the office failed to do or perhaps purposefully. Now my new rate is $100 dollars more than the previous rate due to the fact that they failed to reinstate my policy whether they knew how or not. More so, I ended up getting a new, more expensive policy and was told they would update the my policy info in the FLHSMV system so my license would not get suspended. Today, I get an email from their office saying they received notification that my license was suspended and proceeded to cancel my insurance without proper notice again. Complete incompetence and you should avoid at all cost."

"Never receive the refund that was suppose to be sent to me. Underwriting department sent to wrong address. I call and when they say they will call back it takes too long or they never do. Also, as of today September 6 ,2022 I still have NOT received my check in the mail."

"Responsive , explains everything in details and helpful to get the best rate. We have 3 cars and a condo to insure here in FL. I switched from another agency in Miami, because the other agent , Lexi Goza, never answers her phone, they do not call back even I left a message with the answering service. I AM VERY HAPPY that I FOUND RICHARD through out Philadelphia State Farm agent."

"I needed a new policy for my sailboat, as my prior carrier GEICO stopped writing with agents in Florida. I called this office to inquire about a new policy with State Farm, and worked with Sarah K. Lux. She was very personable, professional and responsive, and secured me a better policy than I had with GEICO and for a lower premium! Check plus plus plus."